Team Interview Erik (Support)
Series: Our wunschlösers
Who are we and what happens here? There is already some information on our team page. But that only answers who works for us, not what our team does. That's why we want to give you some more detailed insights. To do so, we talked to a few of our colleagues. Today we introduce you to Erik.
Hi Erik, good to see you!
How long have you been with wunschlösung and what exactly do you do?
I've been with wunschlösung for six and a half months and work primarily as technical support. Depending on my workload, I also help out in other tech areas, tinker with front- and backends and support our sys admin Peter.
How does your work fit into wunschlösung?
As a supporter, I'm always in contact with the rest of the team. It always depends on who is available at the moment to deal with issues, but you are already very involved.
My day-to-day work in support focuses mainly on the customers. I do what I can to make sure they are satisfied, that requests are processed quickly and that everything runs smoothly.
What actually brought you to us?
My answer is quite unspectacular. Before I came to wunschlösung, I worked independently. But in the long run, I wanted a bigger environment and a cool team around me. Fortunately, that worked out here. The path to wunschlösung was quite ordinary. I clicked through various job boards, sent applications to the companies that sounded interesting and then received a response from Doreen relatively quickly.
The application process gave me a good feeling right from the start, even in the preliminary interviews, which was then confirmed when I met the founders. I was particularly impressed by the team, the pleasant working environment and our founders themselves. It helps not to have bosses who constantly micromanage you.
Do you remember your first days here? What was it like?
It doesn't feel like I've been here half a year yet. More like one to two months, but I assume that's a good thing. I was lucky, my first day was a Friday. It was very relaxed because I could arrive in peace, look around and get to know the team. In onboarding, I learned how everything works and how the processes work here. Vincent actively supported me as a mentor in the first few weeks and we found a good way of working together and sharing knowledge. I was thrilled at how quickly and well it worked to get the knowledge out of Vincent's head and into mine. Although the first few days were focused on me finding my way into the team in a relaxed way and getting started with the processes, I learned a lot even then.
What does a typical day in your life look like?
My working days usually start around 7:30. That's when my alarm clock rings. After getting ready, it's off to the office, I'm not a morning person so I don't drag it out like that. Once I'm in the office, I check the support mailbox. I check the tickets and sort out and process the first requests, should there be any.
Our daily meeting starts at 10 am. We use this to make arrangements and clarify who needs support where and how we distribute the topics. Then follows a productive block of work until lunch. After that, we continue with my topics.
I don't really have a standard day, because the work in support is very varied. Some days I want to add a few hours because topics are so broad and I don't want to leave anything unanswered, on many others only small topics come in all day, if at all. Then I take a supporting role for the rest of the team, in which I am very variable.
Most days I work until around 5pm, unless there are deployments or other important issues, in which case it can go on a bit longer.
What do you want for the future?
As for wunschlösung, I would like to keep the mode in which I work. Meaning, I am mainly active in support, but I can also continue to work and tinker on other topics to learn more. I find all sorts of areas interesting and would like to develop into an all-rounder. I also believe that I have the opportunity to do this here and learn a lot of new things.
Und finally, why wunschlösung and not another company?
There was a point in my application phase when I could choose between wunschlösung and two other companies. That's when I asked myself the question.
I think it's good to work in a smaller team. I'm not so good with names and faces, especially when it comes to a hundred employees. And I don't want to disappear into the masses. Professionally, I'm still relatively at the beginning, so it's simply easier to get involved in smaller companies. You know the people, you create better and more productive results. And I got a good impression of our team right from the start. Everyone was very friendly and helpful. Fortunately, that has also been confirmed in the long term.
More of this series: Our wunschlösers
- Team Interview René (Backend)
- Team interview Tommy (Product Development)
- Team Interview Vincent (Backend und Support)
- Team Interview Peter (Admin)
- Team interview Tobias (Frontend)
- Eva's first month at wunschlösung
- Internship interview Svenja
- Team Interview Theo (Frontend)
- Founder interview with Simon
- Founder interview with Christian
More from our blog
Bye bye #localgutscheining - A review of our voucher portal project as part of the #JenaVsVirus hackathon.
Learn more about #localgutscheining here: how our project brought Jena together in the Corona Lockdown and supported local businesses.
The difference between online marketplaces, shops, portals, platforms and stores
Find out here what exactly the difference is between online marketplaces, shops, portals, platforms and shops.
We make our way to the Start-Up Festival 2023
Our Business Development Team was on the road again last week - at the MACHN Start-Up Festival for Tech, Business and Art in Leipzig. Here are some insights!
What is an online marketplace and when does it make sense?
Find out what online marketplaces are and when it makes sense to have your own. We will help you set up your own marketplace and provide you with the right software!
Team Interview Sebastian (Project Management)
Today in the team interview:
Sebastian - Project Juggler, Keeper of the Overview and Agile Master
How do you keep the development costs of your software project under control?
Learn how to control the development costs of your software project. Get tips on project setup, prioritization, scoping and more.
What billing models are there for software projects?
Would you like to know which billing models exist for software? We show you which models exist and give you tips on how to choose.
What does custom software actually cost?
Are you wondering what custom software costs? We show you which factors influence the price and give you helpful tips for cost reduction.
Your LinkedIn presence - a little more elegant
You want to adjust your Linked-In profile URL? We explain how.
Team Interview Erik (Support)
Today in the team interview:
Erik - Supporter, Junior Sys-Admin and Hobby Photographer
ChatGPT - A glimpse into the future of software development?
Artificial intelligence is becoming more and more a part of everyday life. But how do text generation programmes like ChatGPT affect the lives of developers?
Founder interview with Christian
Today in the interview:
Christian - Digitalisation and Innovation Companion and Business Development Fan